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Frequently Asked Questions
What time will my accommodation be available from?
Generally, our properties will be available from 4pm on the day of arrival until 10am on the day of departure. These times are set to allow our staff ample time to prepare the house to a high standard for the arrival of each guest. There are occasions when it may be possible for arrival and departure times to be adapted such as during quieter times of the year, but each request is taken on a case-by-case basis. Please contact us for more information..
For self-catered properties, what can I expect as a standard inclusion of the rental?
Our properties should have the following basic supplies to make your stay more comfortable: bed linen, bathroom and tea towels (you will need to bring swimming towels), an initial supply of tea, coffee and store cupboard essentials (such as cooking oil, sugar, salt, pepper) and an initial supply of toilet roll, cleaning products, refuse and recycling bags, dishwasher tablets.
Can I request additional services for my stay?
Of course! Here at Monroe Homes we are happy to assist with the provision of extras, such as mid-week cleaning, in-house pamper sessions, in-house catering, delivery of groceries and such from external suppliers for you. Please note that we will generally require you to contact us with at least 14 days’ notice to investigate additional services for you and we cannot guarantee that a service will be available.
What happens if I have a problem with the accommodation whilst I am on holiday?
We make every effort to ensure flawless, perfect stays at our property but very occasionally, things may not meet our own exacting standards. If this is the case we want you to let us know as soon as possible and ideally within 24 hours. This will enable Monroe Homes to investigate the issue and to do our very best to take any remedial action necessary.
Why do you take a damage deposit?
Our properties are often much-loved private homes. It is therefore crucial that we request a damage deposit to protect the owner, their personal belongings, and the beautiful home they share with guests. This deposit is your acceptance that you understand you are responsible for the property during your stay and that if damage does occur, you will be accountable for covering the cost of repair. Whilst we do understand that accidents happen, we therefore usually do not seek recompense for minor damage (which as a guide we define as breakages, damage or extra cleaning that is likely to cost less than £50.00 to put right). We do ask that that you notify Monroe Homes should any damage happen so that it can be remedied in time for the next guests. We endeavour to return the deposit to you as soon as possible after you leave the property (This is usually processed within 5-7 working days unless the owner has flagged an issue to us).
How can I contact you?
You can contact us via:
Email : firstname.lastname@example.org
Telephone: 07702 835500