Privacy Policy

Privacy Policy

At Monroe Homes we respect your privacy and aim to comply with the latest data protection regulations. Our Privacy Policy aims to set out how and when we will use the personal information you have provided us with and how we are committed to protecting your privacy.

This privacy policy applies to your use of our site monroehomes.co.uk (“our site”) and sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the policy carefully to understand our views and practices regarding your personal data and how we treat it. We require your acceptance of our privacy policy upon your first use of our site, if you do not accept and agree with this privacy policy, you must stop using our site immediately.

Who We Are
We are Monroe Homes, part of Monroe Holdings Ltd (Company Number 13158162) of St. Margarets, 22 Victoria Road, Penarth, Vale of Glamorgan, CF64 3HX.

Personal Data
Whilst in contact with us you may be asked to provide personal data. This is information that can be used to identify or contact you. You do not have to provide us with the personal data that we request, however, if you choose not to, we may not be able to provide you with the services that you have requested.

If we combine personal data with non-personal data, the combined information will be treated as personal data for as long as it remains combined. Personal data does not include data where the identity has been removed (anonymous data).

For the purpose of the General Data Protection Regulations ((EU) 2016/679) and any national implementing laws, regulations and secondary legislation and the Data Protection Act 1998 (“Data Protection Legislation”) the data controller is Monroe Homes, part of Monroe Holdings Ltd (Company Number 13158162) of St. Margarets, 22 Victoria Road, Penarth, Vale of Glamorgan, CF64 3HX.

Monroe Homes will not collect Personal Information secretly or in an underhand way and will not sell your Personal Information to any third party

Personal Data
Whilst in contact with us you may be asked to provide personal data. This is information that can be used to identify or contact you. You do not have to provide us with the personal data that we request, however, if you choose not to, we may not be able to provide you with the services that you have requested.

If we combine personal data with non-personal data, the combined information will be treated as personal data for as long as it remains combined. Personal data does not include data where the identity has been removed (anonymous data).

For the purpose of the General Data Protection Regulations ((EU) 2016/679) and any national implementing laws, regulations and secondary legislation and the Data Protection Act 1998 (“Data Protection Legislation”) the data controller is Monroe Homes, part of Monroe Holdings Ltd (Company Number 13158162) of St. Margarets, 22 Victoria Road, Penarth, Vale of Glamorgan, CF64 3HX.

Monroe Homes will not collect Personal Information secretly or in an underhand way and will not sell your Personal Information to any third party.

How do we collect your information?
Monroe Homes may collect, use, store and transfer different kinds of personal data about you which is outlined below.

We hold Personal Data which it has collected to use and/or disclose for its Primary Purposes. You provide your consent to us using and/or disclosing your personal information for the following Primary Purposes:
a) answering your enquiry;
b) assisting us to process payment for the product or service purchased by you;
c) sending you additional materials relating to Monroe Homes and products and services that may be of interest to you; and
d) providing you with effective customer service.

Anonymous data (relating to your computer/device, not to you personally) is also collected whenever someone merely visits one of our web pages. This uses the Google Analytics service (see below), and it involves the use of cookies (see below).

What information is collected?
For enquiries and/or bookings we will only collect the minimum information required for the purposes of being able to contact you and make an accurate record of the booking and process any payments relating to it.

The anonymous data relating to website traffic is limited to details of the device or connection being used to access our website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use.) and a record of the pages visited, plus the time spent on each page.

How is your data used?
When you contact us or make a booking, your data is only used for the corresponding purposes. We will not pass your contact details and other personal data to a third party.

Some data will also be used for internal record keeping (e.g. for the accounts that we are legally obliged to maintain), and to help us assess how to improve the services that we offer.

Who has access to your information?
We will not sell or rent your information to third parties.

We will not share your personal information with third parties for marketing purposes. Personal information will only be given to a third party when we are legally obliged to do so.

Anonymous data derived from cookies may be shared with third parties, but only for technical purposes, not marketing ones.

Your consent
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. You can change your marketing preferences at any time by contacting us by email: enquiries@monroehomes.co.uk or telephone on +44 (0)7702 835500.

How you can access and update your information
The accuracy of your information is important to us. If you change your email address, or if you believe any of the other information we hold is inaccurate or out of date, please email us at: enquiries@monroehomes.co.uk, or write to us at: Monroe Homes, St. Margarets, 22 Victoria Road, Penarth, Vale of Glamorgan, CF64 3HX. Alternatively, you can telephone +44 (0)7702 835500. We will promptly correct any information found to be incorrect.

You have the right to ask for a copy of the information we hold about you, and this will be sent to you in electronic format free of charge.

Your right to restriction
You may choose to restrict the collection or use of your personal information in the following ways:
– If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at enquiries@monroehomes.co.uk;
– If you do not want Google Analytics to compile anonymous statistics about the interaction between your device and our website, you can download and install the Google Analytics Opt-Out Browser Add On.

Your right to be forgotten
We may retain information relating to you, including personal data, for the necessary period to fulfil the purposes for which it was first collected unless a longer retention period is required or permitted by law. In determining data retention periods, we take into considerations contractual obligations, legal obligations and the expectation and requirements of our customers. When personal data is no longer needed, we will securely delete or destroy it.

Any changes we make to our privacy policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our privacy policy.

The security of your information
When details such as your name and email address are submitted via a contact form or email, this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

Payment security
We provide an online service that allows you to pay for your booking using your credit card, debit card or BACS. We do not store or process credit card details or debit card details on any of our systems; all online payments are processed through Opayo, are encrypted and all card details are held safely and securely.

Breach notification
If we hold records of your personal data and we become aware of a data breach, we will endeavour to inform you of this within 72 hours.

Links to other websites
Our website contains links to other websites of interest. You should note that we do not have any control over those websites, and so cannot be responsible for the protection and privacy of any information which you provide whilst visiting them.

Users under 18 years of age
Any user under 18 years of age must have their parents’/guardians’ consent to use our website. Users without this consent are not allowed to provide us with personal information.

Cookies
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, however, you can usually modify your browser settings to decline or block cookies if you prefer.

If you prefer, it is possible to block some or all cookies, or even to delete cookies that have already been set; but you need to be aware that some functions of the website might become inoperable. If you use the Internet Explorer browser, find out more info HERE. If you use Firefox, see the information HERE. If you are using Safari, see HERE.

Acceptance of these terms
By using our website, you signify your acceptance of the terms of our privacy policy. If you do not agree to the terms of our privacy policy, please do not use our website. Your continued use of our website following the posting of any changes to our privacy policy will mean that you accept those changes.

Contacting us
If you have any questions, comments or requests regarding our privacy policy, the way we process our data or you would like to make a complaint, please contact us via email at enquiries@monroehomes.co.uk, by telephone on +44 (0)7702 835500 or by post to Monroe Homes, St. Margarets, 22 Victoria Road, Penarth, Vale of Glamorgan, CF64 3HX.

If you have any cause to complain about our use of your personal data, please contact us using the details provided above and we will do our best to resolve your problem. If we are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office (www.ico.org.uk).

Last updated: 22 April 2021